FAQs

Q: Do you have a store that I can visit?
A: Azuii is an online-based business with no direct access to a store.

Q: Are the products genuine?
A: We are an authorized seller of all products stocked at Azuii and we guarantee that all these products are genuine.

Q: What methods of payments can I use?
A: We accept payments only via PayPal.

Q: Do I have to have an account with Azuii to purchase products?
A: No, you are not required to have an account with Azuii.

Q: What are the benefits of having an account with Azuii?
A: Having an account at Azuii will allow you to save items into your wish list, come back to your cart at any stage and it will also keep a record of your purchases.

Q: Is my personal and payment information secure?
A: All information collected by Azuii is safe and secure and will only be used for the purpose of sending out the products and information that you have requested.

Q: Whom can I go to for advice on a product?
A: You can send your query through the contact us form.

Q: Who can I contact if I am having problems with the website or have a problem with the product?
A: You can send us a message through the contact us form and we will endeavour to respond within 1 - 2 business days.

Q: How much is shipping?
A: We offer EXPRESS shipping through Australia Post free of charge for all orders over $95.00. Any order under $95.00 will attract a shipping fee of $10.00. You can also select to collect your products if you live locally in Mackay, QLD.

Q: When can I expect to receive my parcel?
A: All parcels are sent express through Australia Post and you can expect to receive your parcel within 2 - 3 business days.

Q: My parcel has not arrived. What should I do?
A: All parcels will have a tracking number - if your parcel has not arrived within 3 business days, please send an enquiry through the contact us form and we will track the parcel for you.

Q: Can I amend my order if I make a mistake?
A: We endeavour to pack and post parcels daily. If you have just submitted your order and wish to change it, please send the contact us form immediately and we will be able to change the order prior to the order being shipped. We are unable to amend orders after they have been shipped.

Q: What do I do if I receive my parcel and I have changed my mind?
A: Please choose carefully when placing your order online as we do not exchange or refund for change of mind.

Q: What do I do if the products I receive are damaged or faulty?
A: We will happily replace any damaged or faulty stock, however we require the existing product to be returned prior to the new product being dispatched. Please use contact us form and we will provide you with an acquisition number that you can use at the post office to ensure that you are not out of pocket for the return of this item.

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Your skin?

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